FAQ

Shipping Information

Can osohave expedite the shipment?

If you want to receive products sooner, you can choose other shipping methods. Of course, you must pay for that and the charge depends on your shipping destination and packages weight.

Which countries does OSOHAVE ship to?

OSOHAVE supports 217 countries’ shipment around the world. But due to the economic sanctions, the following countries could not trade with us temporarily.

Burma (Myanmar)
Cuba
Iran and Sudan
Western Balkans
Belarus
Cote d’Ivoire
Democratic Republic of the Congo
Iraq
Liberia (Former Regime of Charles Taylor)
North Korea
Sierra Leone
Syria
Zimbabwe

Besides, some payment methods are restricted by some countries, thus customers may not use these payment methods to pay. For example, if the registration country of your PayPal account is different from the country of the shipping address you filled, you cannot use PayPal to pay for the order.

Is shipping really free?

Worldwide Free Shipping is guaranteed to global online consumers. Our three important warehouses are located in United States, United Kingdom, and Hong Kong.

Shipment from Hong Kong Warehouse

All items receive worldwide free shipping. An order in which its value is more than $30 will be upgraded to free tracked shipping automatically.

Shipment from US Warehouse

Free tracked shipping is provided for all packages shipped from US warehouse.

How to handle customs and taxes issues?

All the orders of osohave are processed at US, Britain and Hongkong warehouse. There is no sales tax or duties imposed for orders shipped from Hongkong warehouse.  However, according to California and New Jersey laws, customers from above states should responsible for 7% sales tax.

Statistically, well less than 1% of all osohave orders have ever got opened by the Customs in customers’ countries. If the package is checked by their country’s customs office when the item arrives in their countries, however, customers are responsible for import duties, tariffs and taxes.

Although the chance of packages being Customs assessed is small, osohave strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). osohave is not responsible for products being confiscated by the Customs in customers’ countries.

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