Defective items, items damaged at the time of receipt, and incorrect items received within 90 days from the date of shipment, you can request an RMA(Return Merchandise Authorization)# from osohave.com Customer Service Center. U.S. customers can apply a return label from osohave.com to return for free, while customers from other countries can get a return shipping fee reimbursement. When we receive your return, we will check the item and issue a refund.
Refunds are processed within 1-2 business days after we received our confirmation on the cancellation, and the refund can be seen in your PayPal account right away once it is completed. You also will receive a confirmation e-mail from PayPal.
For credit card payment, refund time may vary from different issuing banks’ policies. You may call PayPal or your credit card issuing Bank to verify your refund.
OSOHAVE PTE LTD, #09-60,
Ang Mo Kio Ave 5,
Company Registration Number: 201813519D
TEL: +65 87999020
Email Address: email@example.com