Returns Policy

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.

osohave.com Standard Return Policies are only applicable to the products purchased by you directly from osohave.com. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.

Sweet reminder: Any lingerie items, disposable and Clearance items that have been used do not qualify for a return or exchange(Excluding the quality-related issues).

Defective Item

* Within 90 days since original item’s first shipment date

If your products purchased from osohave.com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 90 days since original item’s first shipment date, you may return them for replacement or full refund. Customers in the U.S. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item’s price which should be less than $40.The maximum of return shipping fee reimbursement is $40.
If a reship is requested, osohave.com will assume the reshipping fee.
Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to osohave.com with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem is solved.

* After 90 days and within 180 days since original item’s first shipment date

If the products turn out to be defective (physical damages and damages caused by incorrect usage excluded) after 90 days and within 180 days since original item’s first shipment date, Customers may mail the products back to us, and the defective item will only be replaced.
Customers in the U.S. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement. Return shipping fee reimbursement is 30% of the item’s price which should be less than $40.The maximum of return shipping fee reimbursement is $40.Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to osohave.com with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.osohave.com will assume the reshipping fee.

* After 180 days since original item’s first shipment date

If the item becomes defective after 180 days since original item’s first shipment date, customers will still be allowed to send the unit back to us. We will help forward the item to the manufacturer for repair. Customers should cover the shipping cost both two ways and any cost incurred during the process of repair. If the item is un-repairable after being checked by the manufacturer, osohave.com will send it back to the customer.
Customers do not cover any handling fee, only the shipping fee and the cost of repair (some accessories should be replaced during repair). According to the long-term friendly relationship with the manufacturer, we will request for a lower maintenance fee for our customers.

Unauthorized Return 

Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without an authorization of osohave.com can only be refunded 80% of total order. If you still need the items, you may place a new order. If the items were shipped by Express, 100% of the item’s price will be refunded.
The customer should contact osohave.com Customer service within 90 days since shipment date when meet the problem.

Missing Item (Items missed completely or partially from an order)

osohave.com will ship the missing item to the customer once we check it.
If the item is just out of stock, a full refund of the item’s price will be issued.
A customer should contact osohave.com Customer service within 90 days since shipment date when meet the problem.

Sweet reminder: remember to keep the package if “missing item” issue happens, because osohave.com may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, osohave.com will refuse to solve this kind of problem.

Shipped but not Delivered

If the status of shipment is not updated and you still do not get the item after 45 days from the shipment (20 days for the packages shipped from US warehouse to U.S. or Canada) since the shipment date (Except Russia), osohave.com will reship the item to you.
In the force-majeure circumstances, osohave.com will take special actions to deal with this problem.
These circumstances include flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.

DOA (Dead on Arrival or Damaged on Arrival) Products

You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 7 days after delivery or 60 days after shipment if the delivery date is not traceable. Make sure that when the reshipment occurs, the after-sales time will be counted from the original item’s first shipment date.
In this case, please kindly provide us with proof as below:

  • The photos of the original package with front and back sides
  • The photos or video of the damaged item(s)

DOA products should meet the following standard:

  • The accessories, including the retail box, manuals, cables, and all other items originally included in the package are intact.
  • The problem of a product is not caused by incorrect usage.

Customers in the U.S. may request for a Return Label from Customer Service Center. The other customers may get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item’s price which should be less than $40.The maximum of return shipping fee reimbursement is $40.
osohave.com will assume the reshipping fee.

Wrong Items Received

If you receive a wrong item different from the item you ordered, you may send it back to osohave.com. If you do not want to keep the wrong item, customers in the U.S. may request for a Return Label from Customer Service Center. The other customers may get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item’s price which should be less than $40.The maximum of return shipping fee reimbursement is $40.
If you like the wrong item, you may keep it and osohave.com will give you 30% discounts of its listed price. osohave.com will ship your original item in your order once we get your payment.

Unsatisfied Item

If you are not satisfied with the product purchased from osohave.com, you may return it for refund or exchange within 7 days after you receive the good or within 60 days after shipment if the delivery is not traceable, and you should cover the returning fee. Please make sure the product you return is in the original packaging( all the accessories, including the retail box, manuals, cables, and all other items originally included in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.
If a reship is requested, osohave.com will assume the reshipping fee.

Company Info

Address: OSOHAVE PTE LTD, 1 NORTH BRIDGE ROAD #17-02 HIGH STREET CENTRE SINGAPORE (179094)
Company Registration Number: 201813519D
TEL: +65 87999020
Email Addresscustomer_support@osohave.com

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